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You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information. You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction. However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided.
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As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly. It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days. I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam.
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The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
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Recall codes assigned to addresses 36 Part D: Personal Characteristics and Experience Inventory Job-related experiences and characteristics 90 mins Postal Exam Scores The passing score for all postal exams is Candidates who score below a 70 will be ineligible for the position at the USPS. Candidates will not be allowed to take the test for 12 months, so it is important to pass the exam the first time. The postal exams are unique because candidates are ranked based on their exam scores. Someone who scored an 80 will be higher up on the list versus someone who scored a The candidate who scored an 80 might get an interview right away while the candidate who scored a 70 might have to wait a little longer.
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Postal Exam Test Dates The postal exams are not scheduled on specific test dates. Applicants schedule their own exams. After you submit an application for a job with the post office, you will receive an assessment invitation e-mail. Some jobs have a pre-determined maximum number of applicants. If the job's limit has been reached, you will not be invited to take the USPS exam. During the online application process, you will be given an onscreen notification whether you will receive an invitation to take the postal exam. You will have 72 hours to complete the exam.
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For mechanic and technician positions that require the postal exam , applicants will have to take and pass two exams. The first USPS exam is an online assessment that will take a maximum of 75 minutes. If you pass the online postal exam, you will then need to take an exam at an approved location. This on-site exam will be proctored i. Postal Exam Faqs How do you prepare for the postal exam? One of the best ways to prepare for the postal exam is by taking practice tests.
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Practice tests will help you get a gauge of where you are at and a feel for the material that will be on the test. Postal exam prep courses are also a great option to help you prepare. What are the main postal exams? The main postal exams are as follows: 1. Postal Exam
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Postal News Post Office Jobs Postal Service employees are one of the few groups of federal workers with the right to bargain collectively for wages and conditions. The USPS is financially independent from the federal government, generating all its own revenues with no subsidies from American taxpayers. The postal service employs more U. One of the more poplar jobs with the US Postal Service is the postal carrier. USPS Jobs - Postal Carrier Description: Delivers and collects mail on foot or by vehicle providing customer service in a prescribed area, outdoors in all types of weather. Carriers may be required to carry mailbags on their shoulders.
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A mailbag full of mail can weigh up to 35 pounds. Carriers have to load and unload trays and containers of mail and parcels weighing up to 70 pounds. Carrier duties require prolonged standing, walking, and reaching. After the mail has been processed and sorted, Postal Service mail carriers deliver mail, to residences and businesses in cities, towns, and rural areas.
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Carriers are classified as either city or rural, depending on their type of route, but both types share similar duties. In the early morning, mail carriers arrange their mail in delivery sequence at the Post Office. The mail carriers then travel established routes, delivering and collecting mail by either foot, vehicle or a combination of both. Mail carriers also collect money for postage-due and COD fees and obtain signed receipts for registered mail. At the end of their routes, mail carriers return to the post office and turn in their collected mail, receipts, and money collected during the day. Rural carriers perform similar duties to city carriers, but also provide a wider range of postal services such as selling stamps and registering parcels and letters.
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Post office jobs cover many different responsibilities, including: postal carrier, mail processing clerk, and postal clerk. Other local post office jobs include corporate jobs, sales and marketing jobs, and information technology jobs. Postal jobs often have superior compensation and benefits. Benefits The benefits of Postal Service workers are similar to those enjoyed by Federal Government workers. About Test-Guide Test-Guide.
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How to Apply for a Job for the United States Post Office Whether you want to sort mail, sell stamps or work as a letter carrier, you need to take a civil service exam to get hired. For most jobs with the United States Postal Service, it is necessary to achieve a score of 70 or above on postal service test The battery exam features five different sections, including four sections directly related to duties you will perform as a postal service employee, such as sorting mail. After you pass the exam, you can take the score with you while applying for future positions. To register for the exam, you must first be attached to a specific career opportunity.
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Search for jobs in your area and complete an application for a position you want. Each position accepts a set number of applications before closing, and those who make it within the hiring window are asked to complete additional assessments, including the civil service test. Taking the Post Office Exam The examination consists of four proctored primary testing modules where you review addresses and move through other exercises comparable to sorting mail.
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The four proctored parts are taken on a computer at a testing center. They are address checking, forms completion, coding mail and a memory test. Prior to completing the four modules, you also take an assessment of personal characteristics and experience without supervision. The personal characteristics assessment is timed and features character-driven questions, such as those you would see when completing the personality profile component of an application with other employers.
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In the address checking section, you are presented with two copies of the same address. The address on the left is correct, and you must identify problems with the second address, such as a wrong zip code or street number. In forms completion, you answer multiple choice questions built around a sample postal form. The coding mail and memory test both focus on sorting activities. For coding mail you are presented with a list of addresses and route numbers and must select which route a certain piece of mail belongs on for delivery. The memory portions operates similarly, but you complete it without a list using prior memorization of route elements. The address checking test features 60 questions while the form portion is 30 questions.
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Both the coding and memory section feature 36 questions each. After the Test After completing your test, your score will be provided to the postal site where you applied for a job and to you. If you scored over a 70, you can be considered for employment, but top scorers are generally interviewed first for open positions. As you wait for results from your first job application, you can search and apply for additional positions with the USPS and indicate you have previously taken the Civil service test scores generally expire after two years. When your score is below the required level for a given job, you can retake the test for a position that opens later, but not for the job you initially applied for in order to take the exam. Postal Job Eligibility To apply for a job at the USPS, you need to be over the age of 18 and have a high-school diploma or the equivalent.
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Military veterans receive a preference when applying, but they must still pass the exam to qualify. If your position requires driving, you must pass a driving history screen. The exam will make you eligible for carrier, clerk and many sorter positions. After you are hired, most postal jobs host orientation and training classes that can last one week or more. The classes include an overview of the postal service, safety information and other job specific material. During a postal academy for your job, such as a city carriers' academy, you may also take a driving course to master use of the postal service's delivery vehicles.
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Recall codes assigned to addresses 36 Part D: Personal Characteristics and Experience Inventory Job-related experiences and characteristics 90 mins Postal Exam Scores The passing score for all postal exams is Candidates who score below a 70 will be ineligible for the position at the USPS. Candidates will not be allowed to take the test for 12 months, so it is important to pass the exam the first time.
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The postal exams are unique because candidates are ranked based on their exam scores. Someone who scored an 80 will be higher up on the list versus someone who scored a The candidate who scored an 80 might get an interview right away while the candidate who scored a 70 might have to wait a little longer. Postal Exam Test Dates The postal exams are not scheduled on specific test dates. Applicants schedule their own exams. After you submit an application for a job with the post office, you will receive an assessment invitation e-mail. Some jobs have a pre-determined maximum number of applicants. If the job's limit has been reached, you will not be invited to take the USPS exam.
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During the online application process, you will be given an onscreen notification whether you will receive an invitation to take the postal exam. You will have 72 hours to complete the exam. For mechanic and technician positions that require the postal exam , applicants will have to take and pass two exams. The first USPS exam is an online assessment that will take a maximum of 75 minutes. If you pass the online postal exam, you will then need to take an exam at an approved location. This on-site exam will be proctored i. Postal Exam Faqs How do you prepare for the postal exam? One of the best ways to prepare for the postal exam is by taking practice tests. Practice tests will help you get a gauge of where you are at and a feel for the material that will be on the test. Postal exam prep courses are also a great option to help you prepare.
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Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment. Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life.
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However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement. Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift. It is the Holiday season and your day has been really busy. A customer comes in and asks to check if she can redirect the shipment she had sent a while back.
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This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online. However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied.
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Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role. This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning.
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There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods. You anticipate by the end of the day there will be a slippage in the work assigned to your team. Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit.
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It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need. Option 4 should be the least desirable.
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Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated. Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts.
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Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for. You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B.
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Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system. There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency. Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work.
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